Terms of Service

1. Acceptance of Terms

By accessing and using this website or our services, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you may not use our services.

2. Description of Service

Chatelain Cargo Services, Inc. provides freight forwarding and logistics services, including:

• Ocean freight (FCL and LCL)
• Air freight
• Customs brokerage
• Warehousing and distribution
• Door-to-door delivery

Our services connect the United States with Haiti and the Caribbean region.

3. Eligibility

To use our services, you must:

• Be at least 18 years old
• Have legal authority to ship the goods
• Provide accurate and complete information
• Comply with all applicable laws and regulations

4. User Responsibilities

You agree to:

• Provide accurate shipment information
• Ensure goods are properly packed and labeled
• Declare correct cargo value
• Provide required documentation
• Pay all fees and charges promptly
• Comply with customs and import/export regulations

5. Prohibited Uses

You may not use our services to:

• Ship illegal or restricted items
• Provide false or misleading information
• Violate any laws or regulations
• Infringe on intellectual property rights
• Interfere with our operations
• Submit fraudulent claims

6. Intellectual Property

All content on this website, including text, images, logos, and design, is the property of Chatelain Cargo Services, Inc. and is protected by intellectual property laws. You may not reproduce, distribute, or use our content without written permission.

7. Disclaimer of Warranties

OUR SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT GUARANTEE SPECIFIC DELIVERY TIMES OR RESULTS. WE ARE NOT RESPONSIBLE FOR DELAYS CAUSED BY CUSTOMS, WEATHER, OR OTHER FACTORS BEYOND OUR CONTROL.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CHATELAIN CARGO SERVICES, INC. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES. OUR LIABILITY IS LIMITED TO THE VALUE OF THE SHIPMENT. WE RECOMMEND PURCHASING CARGO INSURANCE FOR VALUABLE ITEMS.

9. Third-Party Services & Links

Our website may contain links to third-party websites. We are not responsible for the content or practices of these websites. Third-party carriers and partners have their own terms and conditions.

10. Termination

We reserve the right to refuse service or terminate accounts for violation of these terms. You may stop using our services at any time. Provisions that should survive termination will remain in effect.

11. Indemnification

You agree to indemnify and hold Chatelain Cargo Services, Inc. harmless from any claims arising from your use of our services or violation of these terms.

12. Governing Law

These terms are governed by the laws of the State of Florida, United States. Any disputes shall be resolved in the courts of Miami-Dade County, Florida.

13. Changes to Terms

We may update these terms periodically. Continued use of our services after changes constitutes acceptance. We encourage regular review of these terms.

14. Contact Information

For questions about these Terms of Service: