Privacy Policy

1. Introduction

Chatelain Cargo Services, Inc. ('we', 'our', or 'us') is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

Personal Information

• Name
• Email address
• Phone number
• Mailing address

Shipping Information

• Origin/destination addresses
• Cargo details

Technical Data

• IP address
• Browser type
• Device information

Usage Data

• Pages visited
• Time spent on site
• Referring source

Communication Data

• Messages sent through contact forms

3. How We Use Your Information

• To provide and manage shipping services
• To process quote requests and orders
• To communicate with you about shipments
• To comply with legal requirements
• To improve our website and services
• To send service-related updates (with consent)

4. Who Has Access to Your Data

• Our employees (need-to-know basis)
• Shipping partners and carriers
• Customs authorities (as required by law)
• Third-party service providers (payment processing, email delivery)
• Legal authorities (when required by law)

We do not sell your personal information to third parties.

5. Third-Party Services

• FormSubmit (form processing) - formssubmit.co
• Google Maps (location services)
• Analytics (if applicable)

Each third-party has their own privacy policy.

6. Data Security

We implement appropriate security measures to protect your data, including encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure.

7. Data Retention

We retain your information for as long as necessary to provide services and comply with legal requirements. Shipping records may be retained for 7 years to meet customs and tax regulations.

8. Your Rights

• Right to access your data
• Right to correct inaccurate data
• Right to delete your data (subject to legal requirements)
• Right to opt-out of marketing communications
• Right to data portability

9. How to Delete Your Data

To request deletion of your personal information, contact us at:

• Email: admin@chatelaincargo.org
• Phone: +1 (260) 206-4400

We will process your request within 30 days, subject to legal retention requirements.

10. Cookies

Please see our Cookie Policy for information about cookies used on this website.

11. Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect information from children.

12. Changes to This Policy

We may update this policy periodically. Changes will be posted on this page with an updated date.

13. Contact Information