Our Business Model
Transparency in how we operate and serve our customers
What We Do
Chatelain Cargo Services, Inc. is a licensed freight forwarding and logistics company specializing in international cargo transportation between the United States and the Caribbean region, with particular expertise in Haiti routes. We coordinate and manage the shipment of goods via ocean and air freight, providing end-to-end logistics solutions.
Who Our Services Are For
Import/Export Businesses
Companies requiring reliable freight forwarding for international trade
Individuals Relocating
Families and individuals moving to or from the Caribbean
E-commerce Companies
Online retailers shipping to Caribbean markets
Manufacturers & Distributors
Businesses needing regular cargo transportation services
Retail Businesses
Stores in Haiti and the Caribbean requiring inventory shipments
Families
Individuals sending personal goods and packages to relatives
How We Generate Revenue
We generate revenue through service fees for freight forwarding, which include:
- Ocean freight charges (FCL and LCL)
- Air freight handling fees
- Customs brokerage services
- Warehousing and storage fees
- Documentation processing
- Door-to-door delivery services
- Insurance arrangements for cargo
Our pricing is transparent and competitive. We quote each shipment based on factors such as cargo type, volume, weight, origin, destination, and service level requested.
What Data We Collect and Why
| Data Type | Purpose |
|---|---|
| Contact Information | Name, email, phone - To communicate about shipments and quotes |
| Shipping Addresses | To arrange pickup and delivery of cargo |
| Cargo Details | To ensure proper handling and customs compliance |
| Payment Information | To process transactions for services rendered |
| Communication History | To provide consistent customer support |
| Website Usage Data | Cookies - To improve user experience on our website |
We collect only the data necessary to provide our services. Your information is not sold to third parties. Data is used solely for shipment coordination, customer service, and service improvement.
How This Website Operates
This website serves as an informational and contact platform for our freight forwarding services. We do not sell products directly online. All transactions are conducted through direct communication with our team to ensure accurate quotes and proper service arrangement.
Ready to Work With Us?
Contact us today to discuss your shipping needs and discover how we can help.
Get in Touch